Service Specialist

Purpose of the job: Maintaining, servicing and growing existing Accounts (Rustenburg based) 

Required outputs: Functional

• Assist on site to take samples, analyse and compile weekly service and monthly reports
• Place monthly chemical orders and ensure all products are delivered and correct stock levels are maintained
• Site Servicing (Control equipment, calibration, dosing pumps, water chemistry)
• Ensure all chemical treated systems are fully optimized and good margins are maintained on site
• Ensure healthy growth of the accounts in the area and retain customers
• Ensure all treated systems are treated properly and enough stock is always on site
• Ensure all site personnel are doing the work correctly and safely (Operators, technicians and site supervisor)
• Attend monthly/quarterly review meetings with key site management personnel
• Ensure all accounts are paid up, if not to follow up and make sure accounts are not blocked
• Ensure housekeeping and Safety on all assigned sites are always up to AECI standards
• Quarterly and yearly budgets for all accounts
• Assist on periodic price increases on all accounts
• Comply to all safety rules, ensure all risk assessments and safe work procures are in place

Qualifications and expertise required (Must)

• Matric (Science and Maths)
• National Diploma in Chemical Engineering/Chemistry/Technical Field
• Expertise related to Water Treatment/Account Management/Sales
• Valid Driver’s License
• Proficiency in Excel/Word/PowerPoint 

Competencies (skills, knowledge and characteristics)

• Customer Centric
• Good Communication Skills
• Pro-active
• Time and task Management
• Team Player
• Highly analytical and results driven
• Working Independently 

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