Service Specialist - Key Accounts

Purpose of Job: Maintaining, servicing and growing existing Accounts in Sasol Secunda

Location: Secunda 

Required outputs: Functional

• Responsible for the execution of required contractual service activities of allocated customer sites (Person must be based in Secunda or surrounding areas).
• Ensure all chemical treated systems are fully optimized and good margins are maintained on site
• Ensure the retention of allocated customer accounts being serviced.
• Identify new business opportunities and work with Business development and Product Manager to close new business.
• Compiling of daily, weekly and monthly customer reports.
• Interpretation of CSR and taking corrective actions.
• Customer operational level interaction and communication with regards to site service activities and continuous improvement.
• Ensure that we are EHS compliant (as per SHE plan) and that housekeeping is in order.
• Monitor the performance of all site chemical dosing and monitoring equipment.
• Responsible for required calibrations and maintenance of all site equipment with involvement of Field Service technicain.
• Ensure that Customer Service Excellence Files are in place and updated.
• Ensure correct chemical dosing and inventory control (consumption, ordering & forecasting) is done and in place.
• Responsible for the identification and implementation of customer value generation projects.
• Responsible for living and demonstrating the AECI BIGGER values.
• Site Servicing (Control equipment, calibration, dosing pumps, water chemistry)
• Ensure all chemical treated systems are fully optimized and good margins are maintained on site
• Ensure healthy growth of the accounts in the area and insures customers KPI’s are met
• Attend monthly/quarterly review meetings with key site management personnel
• Ensure all JCC’s are submitted on time and make sure accounts are not blocked as a result
• Ensure housekeeping and Safety on all 7 sites are always up to AECI standards
• Yearly budgets for all accounts
• Proficiency in Excel/Word/PowerPoint 

Qualifications and expertise required (Must)

• Matric with Math’s & Science.
• Tertiary qualification - Diploma/Degree (Minimum) in Chemical Engineering.
• Must have knowledge and experience in cooling water, boilers, liquid/solid separation, influent/effluent and related equipment.
• Proven track record in customer service delivery and customer retention.
• Valid driver’s license, travelling is required to execute the responsibilities of this role.
• Basic water treatment equipment trouble shooting and maintenance skills & experience.

Competencies (skills, knowledge and characteristics)

• Team player
• Effective communication
• Good Time and Territory Management
• Attention to detail
• Report writing ability
• Problem solving
• Analytical thinking
• Self-starter (must be able to operate with minimum supervision).

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