Infrastructure and Network Manager

The Infrastructure and Network Manager will be responsible for the end-to-end ownership of the organization's infrastructure and network environments, which are delivered through a network of outsourced service providers. This includes ensuring the delivery, performance, observability, and cost-effectiveness of critical infrastructure and network services across multiple countries, time zones, and regulatory jurisdictions. This strategic leadership role plays a vital part in supporting hybrid and multi-cloud provisioning, ensuring robust WAN, SD-WAN, and NaaS services, and aligning infrastructure capabilities with business operations and growth. The successful candidate must also be willing to get their hands dirty and perform hands-on technical work when the situation demands it.

Roles and Responsibilities

• • Oversee the design, provisioning, and lifecycle management of hybrid (on-prem/cloud) infrastructure and platforms.
  • Ensure infrastructure is right-sized, secure, and scalable to meet business demand.
  • Own the performance and availability of the organization’s global WAN, SD-WAN, and NaaS environments.
  • Drive continuous optimization of network topologies and architectures across regions. Proactively follow up with suppliers and finance teams to resolve payment issues.
  • Plan capacity upgrades and failover strategies to achieve minimal downtime.
  • Continuously monitor link utilization, packet loss and latency; fine-tune configurations to eliminate bottlenecks.
  • Build, negotiate, and manage SLAs with outsourced providers.
  • Serve as the primary point of accountability for third-party infrastructure and network services.
  • Establish and enforce performance metrics, KPIs, and service quality standards.
  • Implement observability frameworks for proactive detection, monitoring, and reporting across infrastructure and networks.
  • Ensure high availability and fault tolerance of infrastructure supporting business operations.
  • Define and oversee robust asset and configuration management practices.
  • Ensure accurate inventory tracking and configuration control for infrastructure assets.
  • Monitor and control infrastructure and network spend.
  • Drive efficiency and cost transparency through FinOps-aligned practices.
  • Ensure infrastructure and network compliance with local and international regulatory requirements (ISO 27001, NIST).
  • Lead risk identification and mitigation efforts across jurisdictions.
  • Maintain network diagrams, configuration baselines and runbooks.
  • Define VLANs, routing protocols (OSPF, BGP), QoS policies and IP addressing schemes.
  • Implement firewalls (stateful, NGFW), intrusion detection/prevention (IDS/IPS) and zero‐trust segmentation.

Qualifications & Experience

• • Bachelor’s Degree – A degree in Computer Science, Information Technology, Engineering or any related field.

• • 10+ years of experience in infrastructure and network management, with at least 5 years in a leadership or multi-country role.
  • Proven experience managing hybrid infrastructure and multi-cloud environments (e.g., AWS, Azure, Google).
  • Deep knowledge of server infrastructure, virtualization (VMware, Hyper-V), and storage systems.
  • Strong expertise in WAN, SD-WAN, and wireless and LAN models.
  • Strong grasp of Routing/switching, VPN/IPSec/MPLS, and DNS/DHCP/NTP fundamentals
  • Experience managing outsourced IT service providers and enforcing SLAs.
  • Solid background in observability tools (e.g., Datadog, ThousandEyes, Dynatrace, etc.) and asset/configuration management (e.g., CMDB, ITAM).
  • Skilled in implementing and interpreting telemetry, alerts, and dashboards.
  • Demonstrated ability to manage across global time zones and jurisdictions.
  • Familiarity with ITIL, ISO 27001, and network/infrastructure compliance standards.

Key Competencies

• Strategic thinking and ability to align technology with business objectives.
• Strong vendor management and contract negotiation skills.
• Excellent communication and stakeholder engagement abilities.
• High level of analytical and problem-solving skills.
• Resilience, accountability, and decision-making under pressure.
• Ability to lead technical teams and influence non-technical stakeholders.

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