Sales Administrator

AECI Plant Health is seeking a detail-oriented Sales Administrator to provide effective sales administration and customer support to internal depots, customers and stakeholders. The role is responsible for order processing, stock coordination, depot support, communication management and administrative controls to ensure efficient sales and distribution operations.

Key Responsibilities

• Provide professional customer support to depots and internal stakeholders via email, MS Teams, telephone and other communication platforms.

• Monitor and manage the APHSC email inbox, investigate and respond to queries, and maintain structured email records.

• Process purchase orders, stock requests, transfers and invoicing accurately on Syspro and .Net systems.

• Track stock availability, dispatches, goods in transit (GIT) and resolve related queries.

• Capture and maintain call centre and MS Teams interaction logs.

• Coordinate depot administration activities, including invoicing, stock transfers and month-end system processes.

• Support walk-in orders and direct customer collections, including documentation, POD follow-ups and filing.

• Manage cooperative and direct customer services, including stock transfers, picking coordination and invoicing.

• Maintain accurate records of transactions, communications and completed orders.

• Issue and track promotional and technical books in line with requests.

• Assist with ad hoc administrative requests and supplier follow-ups as required.

• Invoice transporters for damaged or lost stock in transit.

Minimum Requirements

• Grade 12 (Matric).

• Minimum of 2–3 years’ experience in a sales administration, customer service or logistics support role.

• Experience working with ERP systems (Syspro and .Net advantageous).

• Proficient in MS Office and MS Teams.

• Strong organisational, administrative and communication skills.

• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• High attention to detail and strong customer service orientation.

Competencies

• Customer-focused and service-driven

• Strong planning and organisational skills

• Effective communication and collaboration

• Problem-solving and analytical ability

• Accuracy, reliability and accountability

• Ability to work under pressure and adapt to change

AECI Plant Health offers an opportunity to contribute to a customer-focused sales and distribution environment that values accuracy, responsiveness and teamwork. The successful candidate will play a key role in supporting efficient sales operations and strong relationships with depots and customers.

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