Account Manager

Purpose of the job

Manage and Maintain and grow a portfolio of specialty and commodity raw materials strategically into the Polymer and PVC markets 

Required Outputs Functions

• Managing a portfolio of specialty and commodity raw materials strategically into the Plastics/Polymers market (Engineering Polymers/Packaging/PVC additives)
• Provide forecasts and budgets for each customer portfolio
• Achieve budget year on year.
• Growing customer base year on year in terms of volume, revenue and margins.
• Managing a portfolio of key account customers.
• Ensure a healthy working platform in line with division and company objectives and materialization of working platform
• Ensure the visit reports and customers details are entered and updated into the CRM system or similar.
• Price negotiations at senior levels.
• Promotion of company products and image.
• Meeting tight deadlines across the business.
• Key account management.
• New business development together with Product managers.
• Presentations at customer’s new product launches, ensuring appropriate joint calls as needed.
• Understand and be able to react to changes within the Polymers/Plastics markets.
• Responsible for forecasting on a monthly basis.
• Continuously searching for opportunities within the market.
• Ensure market data is relevant and updated – market intelligence
• 12 month and 24 month Budgeting.
• Assisting the team with technical briefs and new product introductions
• Distributing price increases to all customers under the respective employee’s portfolio
• Presentation of business including market and product information to the BU team
• Ensure customers are serviced according to their needs (pricing, communication, stock availability)
• Work with all support functions (customer care, finance, technical) to ensure smooth operation of the business
• Customer relationship management
• Working with relevant team members to effectively manage stock requirements based on customer information
• Intervene where necessary to ensure customer satisfaction

Requirements: Qualifications and Experience

• Matric / Grade 12.
• Diploma/Degree in Chemistry and/or Chemical Engineering
• 3-5 years’ experience within the polymers/plastics industry will be an advantage
• Minimum of 5 years’ hands-on Account Management or commercial experience in a Chemical sales environment
• 3 years technical experience within a technical environment will be an advantage
• Computer literate and must have advanced MS Office training / SAP experience
• Valid Drivers license

Personal Attributes: Competencies (Skills, Knowledge and Characteristics)

• Safety awareness.
• Customer Service Orientation
• Planning & Organizing
• Communication & Influence
• Relationship building & Networking
• Analysing & Problem Solving

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