Customer Service Administrator

Purpose of the Job

Receive and process export sales orders, ensuring accuracy of orders and issuing of quotes, invoices, maintain sales records and liaising with shipping departments, warehousing and logistics of order deliveries

Roles and Responsibilities

• Receiving and processing of incoming export orders,
• Export sales invoicing,
• Assist with local sales processing when needed,
• Timeous billing of orders,
• Expediting orders through internal liaison,
• Filing of all local sales documentation,
• Prepare quotations in response to customer enquiries,
• Comply with governance and established policies, systems, procedures and
• practices
• Provide sales support for frontend team,
• Communicate with shipping/logistics/warehousing and supply planning to ensure
• consistent updates to customers on all aspects of orders,
• Comply with Safety, Health and Environmental Standards

Qualifications and Experience

• Grade 12
• Minimum of 3 years’ experience in a customer care environment.
• National Diploma/Degree in Business Administration/Supply Chain
• Exposure to Supply Chain processes.
• Administrative competence.
• Knowledge of SAP will be advantageous.
• Knowledge of sales order billing procedures and processes essential.
• Intermediate skills in MS Word, Excel and Outlook

Key Competencies

• Deciding and Initiating Action
• Planning and organising
• Working with people
• Adhering to Principles and Values.
• Delivering results and meeting customer expectations.
• Adapting and responding to change.
• Writing and reporting.
• Coping with pressures and setbacks.

AECI respects your right to privacy. Please review our privacy policy at https://investor.aeciworld.com/governance.